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Amazon consumer company representatives this weekend have been handling a wave of inquiries from customers who gained suspicious and puzzling e-mail confirmations about gift card buys they had not created.
Prospects on social media said they have been sent a few consecutive e-mail, some Saturday night time and other folks Sunday early morning, thanking them for their buys of Google Engage in, Mastercard and Resorts.com gift playing cards, inspite of by no means acquiring bought them.
An Amazon consumer services agent mentioned that the corporation is searching into the result in of the faulty e-mail, but that accounts are protected and buyers can disregard the messages.
“Dear Amazon customer,” a person of the e-mails study. “Thank you for acquiring Google Perform reward playing cards from Amazon.com.”
The Amazon email messages also contained a warning from present card scams: “There are a wide variety of scams in which fraudsters attempt to trick some others into paying with reward playing cards from very well-identified models.”
Element of a person of the e-mail that was sent to a variety of Amazon buyers above the weekend, falsely confirming gift card purchases that experienced not been made.
Photo courtesy of Dan Mangan.
The messages still left shoppers puzzled and alarmed that a hacker may have received entry to their economic information and facts and acquired those gift playing cards.
“Thanks for the early AM heart assault Amazon. Who demands caffeine?” a single consumer wrote in a Facebook write-up soon after receiving the faulty email messages.
1 Amazon customer company consultant on Sunday early morning claimed the firm received three phone calls in a row about the e mail challenge. The automated consumer services bot explained that there ended up “lengthier than normal wait instances” in the cell phone queue.
“So significantly, we do not have any additional data relating to the concept, but relaxation assured that we are working on finding to the cause,” reported another customer provider representative. “I am truly sorry to all those people prospects who been given this kind of email and that this brought on them alarm. But rest confident that every single account right here is harmless and in the meantime, we can just notify them to just disregard the information.”
Just one Reddit consumer stated that an Amazon representative spelled out the mishap as “badly worded e-mails supposed to warn clients about possible frauds.”
A spokesperson for Amazon did not quickly reply to a ask for for comment.
— CNBC’s Dan Mangan contributed reporting.
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